Terms of Use

Last updated: May 2026

1. Who can use Loyalti

Loyalti is available to two types of users:

• Business owners — South African businesses that register to run a digital loyalty programme for their customers.
• Customers — individuals who scan QR codes at participating businesses to earn stamps and rewards.

You must be 18 years or older to register an account on Loyalti. By using the platform you confirm that you are 18 or over.

2. Business owner accounts

When you register a business on Loyalti, you agree to:

• Provide accurate and up-to-date business information.
• Keep your login credentials secure and not share them with unauthorised persons.
• Honour all rewards that customers earn through your loyalty programme.
• Not generate or distribute voucher codes fraudulently or in excess of genuine customer purchases.
• Respond to customer complaints in good faith and in a timely manner.
• Comply with all applicable South African consumer protection and data protection laws.

New business accounts are subject to review and activation by the Loyalti team before customers can scan your QR code. We reserve the right to decline or deactivate any account that we deem unsuitable or in breach of these terms.

3. Customer accounts

As a customer using Loyalti, you agree to:

• Use the platform honestly and not attempt to generate fraudulent stamps or bypass voucher code controls.
• Provide accurate information when registering a customer account.
• Not share, sell, or transfer your loyalty stamps or rewards to other parties.
• Use the complaint and feedback system only for genuine experiences at the relevant business.

4. Voucher codes and stamps

Loyalti uses a single-use voucher code system to control stamp issuance. Each voucher code is issued by the business owner and can only be redeemed once. Loyalti does not guarantee the value or availability of any reward offered by a business owner — rewards are set and fulfilled entirely by the business.

Stamps earned on the Free plan are tracked by browser session cookie. Stamps earned while logged in to a registered customer account are linked to that account and are more reliably preserved across devices.

5. Subscription plans and billing

Loyalti offers three plans: Free, Growth (R149/month), and Pro (R349/month). The Free plan is available indefinitely at no cost.

Growth plan subscriptions are processed via PayFast, a third-party payment gateway. By subscribing, you authorise PayFast to charge your payment method on a monthly recurring basis. Loyalti does not store your card details.

Pro plan billing is handled directly by Loyalti on a monthly invoice basis.

Refunds are not provided for partial billing periods. You may cancel at any time and your plan will remain active until the end of the current period.

Loyalti reserves the right to change pricing with 30 days notice to affected subscribers.

6. Acceptable use

You may not use Loyalti to:

• Transmit spam, fraudulent content, or malicious code.
• Impersonate another business, person, or entity.
• Attempt to reverse engineer, copy, or replicate the platform.
• Interfere with the security, performance, or availability of the platform.
• Use the platform for any purpose that violates South African law.

7. Complaint and feedback system

The complaint routing system is designed to give customers a private channel to provide feedback to business owners. Complaints submitted through Loyalti are shared with the relevant business owner and may include the customer's name and contact details if provided. Loyalti does not moderate or adjudicate disputes between customers and businesses.

Loyalti redirects positive ratings to Google Reviews at the business owner's request. This is an automated redirect and does not constitute an endorsement by Loyalti.

8. Intellectual property

All content, design, code, and branding on the Loyalti platform is the intellectual property of Business Direct Media. You may not reproduce, distribute, or commercially exploit any part of the platform without prior written consent.

9. Limitation of liability

Loyalti is provided "as is". We do not guarantee uninterrupted availability of the platform and are not liable for any loss of stamps, rewards, or business data arising from technical issues, server outages, or load shedding.

We are not responsible for the quality, fulfilment, or availability of rewards offered by business owners. Any dispute relating to a reward should be raised directly with the relevant business.

Our total liability to you in any circumstance shall not exceed the amount you have paid to Loyalti in the 3 months prior to the claim.

10. Termination

We reserve the right to suspend or terminate any account that breaches these terms, engages in fraudulent activity, or is otherwise harmful to the platform or its users. You may request deletion of your account at any time by emailing hello@loyalti.co.za.

11. Changes to these terms

We may update these Terms of Use from time to time. Significant changes will be communicated via email to registered users. Continued use of the platform after changes constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

13. Contact

For questions about these terms, contact us at hello@loyalti.co.za or visit our contact page.